October 23, 2018

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Airline mixes up young passengers – flies them to wrong cities

Airline mixes up young passengers – flies them to wrong cities

A woman has filed a lawsuit against JetBlue Airways for mixing up her five-year-old son with another boy and flying him to the wrong city.

Maribel Martinez said in the lawsuit that she suffered “great emotional distress, extreme fear, horror, mental shock, mental anguish and psychological trauma” when she went to meet her son’s flight on August 17 at John F. Kennedy International Airport in New York, and he was not on it.

The little boy, Andy Martinez, had been mistakenly put on a flight to Boston’s Logan Airport instead of the flight to Kennedy. According to the court papers, JetBlue staff at Logan escorted Andy to a woman he had never seen before, and told him he was being reunited with his mother. Read more

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