Zenith Bank Emerges Best Customer-Focused Bank in KPMG Survey
By Goddy Egene
Zenith Bank Plc has emerged the best customer-focused bank in the 2014 Banking Industry Customer Satisfaction Survey (BICSS) conducted by KPMG. The bank recorded the highest scores in retail, small and medium scale (SME) and corporate/commercial customer segments that the survey covered.
The KPMG BICCS was launched in 2007 to heighten the consciousness of service delivery among Nigerian banks. In the latest survey, KPMG said it expanded the scope of the survey to 28 locations across the country covering about 20,800 retail customers, 3,500 SMEs and 400 corporate/commercial organisations.
Read more here.